Tuesday, April 25, 2017

Voice Repair: Speaking and Singing – How One Affects the Other

Some singers who come to me for non-surgical voice repair are not necessarily the professional singers. Which means, that a lot of them have a daytime job or even their own businesses. Some of the professions require speaking on the phone all day, running meetings, doing presentations, and what not. After an 8-hour workday, the part-time singers would rush to their band rehearsal or even to an outright performance. Perhaps being vocally very talented but not, per se, knowing about the proper application of their voice, they put the enormous pressure on their vocal anatomy.

So let’s examine that:

They use their speaking voice excessively during the working day and then even more intensely during the night through the late hours. While they’re speaking at work, they primarily are doing it from the sitting position with a slouched back, thus drowning their voice onto the bottom of their throats and below. They establish the low voice speaking habit. 

Then they go to their “singing job” with already very tired vocal cords and very low (“drowned in its position") voice, which now sits deeply in their necks, chests, and shoulders. When now they try to sing they push the voice even harder trying to reach the higher notes and stay with the melody pattern.

It does work for a short while, but then their anatomy starts, so to speak, to close on them. Their neck becomes tighter and tighter, their shoulders are always at a higher-then-needed position and they end up breathing heavily through their chest and nose. Soon it becomes apparent that the more they push the less they accomplish; and on the contrary, the result is actually very diminished. Now, no doubt, they will be very well on their way to what's called, muscle tension dysphoniaTheir voice becoming breathy, low in pitch, raspy and simply hoarse.

From this moment on, they hardly can perform their daytime work duties, let alone fulfill their singing obligations at night. Sounds like nothing short of a nightmare, but unfortunately, it is a fact.

Finally, after all of the denial and hope that their condition is just a temporary glitch, it does become apparent that significant voice repair action is needed. It also becomes evident that there is no change without change, and something’s got to give. Now, not only speaking and singing voice has to be fixed, but a new application and manner of speaking and singing would be required. If that change will not take place, the voice/vocal problem will inevitably recur again. 

So, love your voice and take good care of it.

Remember that the vocal cords are not made from steel!

You are just human!

You deserve to be as vocal as you can be!

Friday, April 21, 2017

Vocal Science: The One Stop Voice Repair Shop!

What do we mean by the above?

    Let us explain:

    The voice repair process, by itself, is very complex. And if not approached holistically, it most likely will not produce any meaningful results with respect of the voice-issue(s). 

    The fact is that if the vocal problem had been induced only by lack of the proper voice/vocal technique, then the treatment and restoration of the voice will be (pretty much) straight forward. If the voice issues had also been caused by emotional distress and/or by  neurological disorder(s), then the treatment (at first) will be more on the holistic/physiological and emotional side; and only then it will be focused on the actual voice restoration.

    Some of our clients (especially at the beginning of their Journey) require a lot of emotional support. Without which, sometimes, a voice treatment, as well as “installation” of the proper voice/vocal “mechanism", is virtually impossible. Quite a large percentage of those people ended up with vocal problems which (in the first place) had been emotionally induced. A lot of them came out from abusive relationships - marriages, partnerships  (personal and business), relationships with their children and etc…

    In this instance, majority of the above aforementioned people had thyroid issues, which also were a result of suppressed emotions and hurts. In that instance, the thyroid (in a manner of speaking) “locks” and makes the voice unable to function in a normal capacity.

    Moreover, some of the described above sufferers developed nodules, tumors and even full-blown thyroid cancers! After that (by the medical doctors) they were recommended a “Thyroidectomy”; and unfortunately, quite a big percentage of those patients (as a result of such surgery) ended up with paralyzed vocal cord(s).

    The other category of voice issues sufferers happened to be heavy-duty smokers, drinkers and some…even drug users.  Naturally, the capacity of their lungs had been diminished and their “throat flora” had been highly compromised. The gastric acid reflux was definitely present and their vocal cords (in some cases) ended up being severely burned.

    Also, people who were living and or  working in a highly-polluted environment had been greatly suffering from allergies, asthma and, as a result, severe voice/vocal issues. Taking all of the above described for consideration, we would not be able to work on the voice restoration on its own…

    We need to address ALL THE HEALTH ISSUES around the voice issues; because (holistically speaking) all of those health and voice components are normally supposed to be working between each other in total correlation and synchronicity.

    So if any of the above-described health problems are present, the whole physical body (and the voice being part of it) will be thrown out of balance; and thus, the voice/vocal mechanism itself will become compromised.

    To conclude - from our side, utilizing our very unique Vocal Science technique combined with over 4 decades of knowledge, experience and expertise in the holistic field of practicing natural health, we promise not only to fix your voice, but also to attend to each and every person, addressing their individual needs with respect to not only their voice problems, but their health overall.

    Wednesday, April 19, 2017

    Vocal Science: How can acid reflux affect the quality of your voice?

    Would you consider yourself someone who uses their voice a great deal? Are you a professional singer, a professional voice artist or someone that uses their voice at work more than usual? If yes, then you know that your voice is a very important tool/resource that needs to be protected; and if used incorrectly or abused, your voice can be susceptible to all kinds of traumas. Some symptoms of certain vocal problems, disorders or traumas can include a hoarse voice, excessive throat clearing, thick buildup of mucus in the throat, coughing, trouble in swallowing, trouble breathing, etc. All these symptoms will definitely affect your voice. It may very well even effect the quality of your life! 

    Some other voice/vocal abnormalities may include changes in pitch and also the volume of your voice. It may also cause vocal fatigue, breaks (or cracks) in your voice while speaking or singing… And nevertheless, you also may experience difficulty being heard in noisy environments when you are desperately trying to “cut through” the noise.

    Are you suffering from any of the symptoms listed above? If yes, what may be the cause of these annoying and very uncomfortable (to say the least) symptoms?

    While there is a variety of disorders that can cause voice and/or throat related problems, one of the common issues may be due to acid reflux that could greatly affect the voice - stomach acid that travels upwards through the throat (esophagus) and easily could splash onto the vocal cords. There may be a chance that you don't feel any heartburn that accompanies acid reflux, but this still could be a cause of the voice problems listed in this article. Many people are not aware that acid reflux is a very common thing, because there are various types of acid reflux that don't cause the classic symptoms that we all generally think of - the sensation of burning in the chest and stomach, or food regurgitation. This is known as what’s called “silent acid reflux”.

    So, now when you know why and how your stomach acid can affect your voice, what do you need to do when you experience any voice changes? The very first thing to do is to check your lifestyle and diet. Are you habitual of smoking? Do you consume high-caffeine in your diet or acidic foods,   alcohol, or high-fat content? If your answer is yes to any of the above, then you should immediately change all these negative behavioral habits, as these habits could, no doubt, cause an increase in your body’s acid production. 

    If changes in lifestyle and diet are not enough to control your symptoms, then additional natural treatment for acid reflux may be necessary. So, if your throat related problems are caused by acid reflux, and if you are experiencing continual throat problems for more than 2 weeks, please see an alternative health expert for an evaluation. Please make sure to visit an alternative vocal health specialist to be certain that the possible diagnosis of acid reflux effecting the voice are not overlooked.

    Diana Yampolsky is the Master Vocal Coach, Studio Vocal Producer, and Non-Surgical Voice Repair Specialist at The Royans Professional Vocal School  and The Royans Institute for Non-Surgical Voice Repair, in Toronto, Canada and worldwide. She is the sole creator of the Vocal Science (TM) method - Trademarked with the Government of Canada.

    If you would like to stay up to date with Vocal Science news, Subscribe to our Vocal Science Newsletter (Located HERE).

    If you find yourself struggling with voice/vocal performance or are in need of non-surgical voice repair, you can reach Diana Yampolsky personally via email (info@vocalscience.com) or phone, (416-857-8741)

    Thursday, April 13, 2017

    Vocal Science - (PART 2) Calling All Pastors, Priests, Ministers, Bishops, Worship Leaders, Gospel Singers, Etc!

    Do you experience any voice problems speaking or singing the word of The Lord?

    In a previous blog (titled “Calling All Pastors, Priests, Ministers, Bishops, Worship Leaders, Gospel Singers, Etc”), we have touched the topic of voice issues of those who religiously (no pun intended) worship God and Jesus, using their speaking and singing voices and, unfortunately, sometimes using their voices not always adequately and often excessively.

    But what about the church choirs and other religious (or non-religious) choirs for that matter?

    People who are singing in those choirs are usually very devoted to their causes, and thus performing their scores very diligently and with everything (so to speak) they’ve got…to the max! They are usually very animated, very energetic, and nevertheless, also using their voices to the max as well. The choir director/master always encourages the choir members to sing passionately and loudly, but not always paying attention to the technical aspects of singing…

    The members of those choirs are usually very musically-inclined and some are truly talented. However, not too many of them (on their own) know anything about the proper vocal technique. They rehearse, they perform, they give their all…, voice-wise and otherwise.

    But then, some of them begin to experience some voice/vocal problems due to the lack of knowledge with respect to how to use their voices adequately.

    They begin to feel that something is not right; and not only with their singing voices, but also with their speaking voices! And unfortunately, in such an equation, even praising The Lord becomes a challenge!

    Moreover, even when they recognize that they had become vocally challenged and hardly could perform their religious (and other) obligations, for some very mysterious reason, they think that with that drastic change, nothing will ever change to compromise their voice(s) further…?

    Unfortunately, little do they know…

    The voice is a very delicate instrument; and once damaged (even so slightly), it has to be attended to sooner rather then later. In fact, if it is not looked after soon enough, the voice may suffer from further damages, and in that instance, it may even end up at the point of no return.

    Those people, in this instance, who have dedicated their lives to service God and Jesus, unfortunately, would have to do it ‘somewhat silently', as even with a slightly damaged voice, they will not be able to continue the loud singing with virtually no instruction on how to do it…and do it properly.

    For some of them, it may also effect their speech! And as a result, their everyday lives could become challenged and even greatly compromised.

    Some of them, nevertheless, virtually turn into “vocal invalids”; and could easily become (in a manner of speaking) “vocally handicapped”.

    How sad is that?

    But what’s even more so sad; they are thinking that their voice/vocal problem(s) will go away on its own!

    They inquire about how to fix it here and there, but really do not execute any action.

    Meanwhile, their voice problem does not get any better; but on the contrary, (not being treated in a timely fashion) will, no doubt, become much worse. 

    I was just speaking to three clients who previously inquired about our non-surgical voice repair services. Two of them are pastors and one of them is a teacher. All three of them sounded, by far, worse then when they spoke to me originally sometime ago. All three of them are U.S. residents.

    Granted, they would have to travel to us (however, for a fairly short time) to obtain our very unique services.

    And if they don’t do so in the near future, even I would feel shaky attending to them, as obviously, their voice/vocal problems became exponentially and progressively worse; and thus, the non-surgical method (in that instance) may no longer be effective…unfortunately! So, of course, it is up to their desecration.

    From my side, I am trying to help (as much as I can) each and every one of them.

    Given the political situation and the world-wide recession, we have reduced our rates to the absolute maximum we could.

    We are treating each and every client who comes through our doors with honour and respect. We sympathize with their vocal challenges and we are attending to them as if they were family.

    We provide our long-distance clients with everyday complimentary lunch, (if needed) with transportation to and from our studio, we include (free of charge) our essential non-surgical voice repair kit, and lastly, offer them a gift of our book “Vocal Science - Flight to the Universe”.

    We would like to wish all of our potential clients to acquire the courage to deal with their vocal problems, face-on! 

    We also would like to assure our clients that they will definitely experience a life-altering transformation of their voices and lives in general!

    On this note, we would like to wish our existing and potential clients a Happy Easter; and also wish them the best of health and the best of voice…now and always!

    Monday, April 10, 2017

    Vocal Science: Inspirational Coaching - Are You Willing to Spread Your Wings? Unleash Your Voice, Unleash Your Spirit!

    I have to say that, in the past, the above sentences were not even up for discussion.

    Everybody (or almost everybody) were more then willing to “spread their wings, in a manner of speaking; and thus, unleash their voices and their spirits. Of course, to unleash the voice/spirit is easier said then done…

    It is especially difficult if the person already has some kind of a voice disorder or even just voice/vocal issues. Obviously, some cases are more difficult then others (with or without voice problems), but some are nearly impossible to deal with; and it’s not the voice issues I am talking about.

    I am talking about people who are nearly IMPOSSIBLE TO DEAL WITH!!

    How so, you may ask..?

    The fact is, that especially lately, a lot of people (being stranded financially and thus, emotionally) had lost their trust in anything and everything. They, in a manner of speaking, became Soul-dead!

    How sad is that?

    Given the political situation in the U.S. and in Europe, people nowadays are sitting scared and afraid, while, concurrently, also becoming more and more skeptical and cynical. They are bombarded by the digital world with some right and (more so) wrong information. And now they don’t know who to believe. But mainly, they do not believe themselves. By being unable to open-up their hearts and souls, they became defeated from the human skills and thus, they are not able to differentiate the right from wrong and the “right from left”, so to speak.

    In the past, I worked with a lot of musicians (wannabes and professionals). Those two categories had something beautiful in common. They both WANTED to achieve their goals, to better themselves, to respect themselves and respect their audience by giving them the best of themselves.

    Nowadays, by my observations,  nobody is willing to “give an inch”.

    Their hearts and souls are totally closed in; and thus, they cannot write any meaningful music, as they do not have anything to write about. They have virtual girlfriends and boyfriends and have no idea how to sustain real relationships. Due to the excessive use of the internet, our youngsters are literally in danger of becoming “social invalids”. How would they know how to fall in love? Would they ever experience a love-heartache or (on the contrary) blossoming feelings in their souls?

    I, unfortunately, highly doubt it.

    It is disheartening, indeed!

    In the past, people knew how to take instructions (vocal and spiritual); they also were paying high respect to their mentors, they were possessing loyalty and needed (in order to learn something) discipline, compliance and obedience. They were willing to be “submissive” to new knowledge, and therefore were prepared and willing to work hard to succeed in their craft! They were NOT afraid to “spread their wings” whereas, without such action, no voice would be able to “Fly To The Universe”

    Many times I have said that the voice is your spirit.

    And when the singer (beginner or professional) is trying to sing, his spirit becomes lifted and uplifted; and with such action, his voice is soaring freely to the place where the “sky is the limit”!

    I, personally, am missing those wonderful times when I had beautiful hearts and souls in my “so to speak” possession; those who I could mold and chisel, like an architect who gets excited when he has good material to make a perfect figurine and also has good material to explore his knowledge, experience and expertise.

    In this case, the “vocal architect” is now (unfortunately) lacking willingness for those students to open up and follow the architect’s design.

    I do hope for the better times yet to come, when the people will finally “wake up and smell the coffee”, so to speak; and thus, will start showing some “vital signs” which will confirm their real existence and true presence.

    Unfortunately, sometimes I think that truly-dead people exuberate more vital signs then some of my potential clients (and sadly enough, even my present clients), which, in this case, had never happened for almost four decades that I had been teaching, consulting, mentoring and fixing voices… hearts and souls.

    Wednesday, April 5, 2017

    Vocal Science: Calling All Pastors, Priests, Ministers, Bishops, Worship Leaders, Gospel Singers, Etc!

    Lately, more and more phone calls and e-mails from various church leaders are pouring our way. Interestingly enough that those requests are primarily coming from the US.

    The US people seem to be very devoted to their church, religion and faith, which is definitely very commendable! Not only they are worshiping God and Jesus, but they are also very respectful and faithful to their leaders. We often get phone calls from somebody who inquires about voice repair on behalf of their Priest, Minister or Bishop, which is also very commendable, as those devoted people are really trying to help their peers.

    The bottom line, though, is such that the above aforementioned church leaders are constantly endangering their voices (speaking and singing). 

    They preach a lot and preach very loudly. A lot of them are using their singing voices and, unfortunately, using them totally incorrectly! So there comes a time that both of their speaking and singing voices end up being quite compromised.

    So what now?

    Now even the church-goers are beginning to notice that their favourite Pastors, Bishops or Worship leaders are not sounding the same (especially while they are singing). They begin to get concerned about their favourite leaders’ health (and especially their vocal health).

    So even the worshipers themselves are beginning to look for voice repair solutions for their mentors; and they eventually find us…

    Over the years, we have treated and cured numerous church leaders by employing our very unique Vocal Science TM method and technique.

    We were able to change the way they used to use their speaking and singing voices by (firstly) providing them with our very unique speech and singing exercises. For speech, we are also offering specially-selected scripts of all sorts and topics. And not only our clients employ the aforementioned exercises, but they are learning to use a “free” speech - (off-script speech and improvisation on the topic of the script), just like actors do.

    The above describes the second stage of Non-Surgical Voice Repair for speakers. That stage is called “The Total Communicator Course”. 

    That is (after the voice is fixed) where we begin to work on emphasis and inflections, phrasing and intonations. We address the speed of the speech on the particular topic and instil understanding of what the script is all about and how it has to be presented. For those who are also using their singing voice, we developed special singing exercises which are reflecting the certain combinations of sound, duration and pitch (i.e., intervals) which could be present in any song. Then we addressed all possible situations in any songs of any kind, whereas those combinations may (and most likely will) exist.

    But the above is again a second stage (after the vice repair) which is called Professional Vocal Coaching.

    The church leaders are the people who definitely need to know how to save and protect their speaking and singing voices for life. If they neglect the obvious changes in their voices, they might face invasive surgical procedures, which could lead them unable not only to sing ever in their life, but also with a highly-compromised speaking voice.

    So we invite you to love your voice, DEFINITELY love and worship God and, most importantly, LOVE YOURSELF!

    Diana Yampolsky is the Master Vocal Coach, Studio Vocal Producerand Non-Surgical Voice Repair Specialist at The Royans Professional Vocal School  and The Royans Institute for Non-Surgical Voice Repair, in Toronto, Canada and worldwide. She is the sole creator of the Vocal Science (TM) method - Trademarked with the Government of Canada.

    If you would like to stay up to date with Vocal Science news, Subscribe to our Vocal Science Newsletter (Located HERE). You can also follow us on , Facebook,Twitter and LinkedIn.

    If you find yourself struggling with voice/vocal performance or are in need of non-surgical voice repair, you can reach Diana Yampolsky personally via email (info@vocalscience.com) or phone, (416-857-8741)

    Tuesday, April 4, 2017

    Vocally and socially speaking…. Would you like to improve your odds to pass an interview and get a desirable employment?

    Lately, I guess due to the recession, and the market of the employers (and certainly not employees), I often attend to people who are very unhappy professionally and otherwise; and desperately looking for desirable employment, but failing (over and over) numerous of interviews.

    There are several reasons why that president takes place.

    For example, my very recent client was a man in his early 60’s who, about a couple of months ago, lost a very good engineering position. When I spoke to that person over the phone, being a voice specialist, I right a way, made a mental note that his voice sounds very low positioned, quite raspy with quite heavy European accent and with a very faint pronunciation.

    I did invite him for a consultation and we have begun (firstly) talking about the application of his voice, which, in my opinion, could be very distractive during his future interview with a future employer. His voice was very dry and needed moisture and lubrication, (if to compare it to, so to speak, musical instrument). His vocal cords would requiresome strengtheningHis throat would have to be cleared from the excess of mucus, which was producing quite noticeable raspiness.

    After his “instrument” would become clear, I would need to lift his voice, (via special speech exercises), off of the vocal cords and thus, release his vocal box of the excessive pressure of the sound. We would need to work on his pronunciation (diction), annunciation, accent modification, inflection and emphasis, phrasing, speed and intonation. After all of this, my client would at least be able to make himself clear and more so understood. He would know not only what he was talking about, (electronic engineering), but also how he was talking about it. So, from the point of view of the voice application, the first part of the mission would be accomplished.

    The second part, especially given that the person was an immigrant, in spite of his very impressive professional credentials, he had no clue about North American mentality and, for that matter, phycology, which would help him to answer the very tricky questions, which were imposed by his, would be, future employer...

    So to conclude:

    “Vocally and socially speaking…. Would you like to improveyour odds to pass an interview and get a desirable employment?

    Diana Yampolsky is the Master Vocal Coach, Studio Vocal Producerand Non-Surgical Voice Repair Specialist at The Royans Professional Vocal School  and The Royans Institute for Non-Surgical Voice Repair, in Toronto, Canada and worldwide. She is the sole creator of the Vocal Science (TM) method - Trademarked with the Government of Canada.

    If you would like to stay up to date with Vocal Science news, Subscribe to our Vocal Science Newsletter (Located HERE). You can also follow us on , Facebook,Twitter and LinkedIn.

    If you find yourself struggling with voice/vocal performance or are in need of non-surgical voice repair, you can reach Diana Yampolsky personally via email (info@vocalscience.com) or phone, (416-857-8741)

    Monday, April 3, 2017

    Why Do People, Who’s Lives Depend On Their Voice, Especially Their Singing Voice, Think That ENT Specialists Will Be Able To Conquer All Of Their Voice/Vocal Problems?

    Getting all these inquiries, it never ceases to amaze me that (especially) singers rely on ENT specialists to treat and cure their singing voices...! The majority of the ENT’s (or speech therapists for that matter) never sung a note in their lives. And if so, how in the world are they going to restore your singing voice and teach you a proper vocal technique - so that you would comply with the standards of singing (let alone, professional singing) and never would ruin your voice ever again?

    The majority of people are thinking, when something happens to their voice and they cannot speak or sing the way they used to, that the answer to that will lie at the ENT doctor’s office. Granted they could get some diagnosis (unfortunately, not always accurate) and the ENT specialists may give a suggestion for the invasive surgical intervention. There will be no other treatment, let along cure, provided. And that I can tell you, with absolute certainty. If it was otherwise, I, most likely, would be out of business.

    Meanwhile, I am offering an alternative speech therapy and speaking voice application; and, needless to say, the unique and holistic approach to voice mechanics for singing.

    I advocate my own vocal technique known as the Vocal Science™ Method – Copyrighted and Trademarked with the Government of Canada.

    I can, somewhere there, understand when people who had never sung in their lives and being only concerned about their speaking voices, could think of attending the appointment with an ENT specialist, especially if their vocal problems had just recently begun.

    However, I am getting a lot of clients with speech problems who went to ENT’s and speech therapists for years and never accomplished anything; and, needless to say, never found what they were looking for, i.e., an adequate treatment, let alone cure for their voice problem(s).

    At the speech therapists offices, my (now) clients were busy blowing the bubbles and blowing into Kazoos. They were also busy doing lip-trills (which was drying up, even more, their already-disturbed vocal anatomy). Go figure!

    Needless to say, they had never been shown how to properly use even speaking voice, let along singing voice, or vocal technique for that matter.

    In order to cure one’s voice, the voice has to be extracted and lifted from the vocal box in order to be re-channeled to one’s facial cavities. In this instance, the facial muscles not only will be able to harbor one’s voice, but will be able to amplify it to the max; and mainly (and most importantly) will also be able to eliminate the pain and strain on the vocal anatomy. 
    In this instance, the pressure of the sound on the vocal anatomy will be extinct; and thus, “vocal rest” (in a manner of speaking) would be administered.

    For those who have problems with breathing, which also could be associated with Asthma, the above could be a real positive life-altering endeavor.

    The fact is that there are three components to the proper breathing mechanism:

    • Lower abdomen – which supports the lift of the sound off of the vocal box and off of the vocal cords.
    • Upper diaphragm – which supports the body of the sound.
    • The mouth breath – supported with the lower abdomen and upper diaphragm, which will be flying underneath of the sound and on a parallel track to it, propelling the sound forward to its aimed destination.

    This type of breathing aids to asthma ( and other lung-related disorders ) a great deal; and I know for a fact that the doctors of pulmonology have been always surprised witnessing the increased capacity of my voice repair client’s newly-found breathing!

    The above aforementioned technique (voice support and lift) will allow the natural herbs and remedies to work in its fullest healing capacity to treat, and possible cure, one’s voice disorder. However, the mechanical part of it is the main concern.

    Just like a car which has an engine or transmission problem, cannot start running without the mechanics of it fixed. You can wash and polish this car all you want; but unless all of the mechanical parts are intact, the car will remain to be in the garage…

    I hope that I made my point(s) clear...

    So, on this note, I invite you to use your wisdom and take the above for thorough consideration. It will most likely speed up the recovery of your voice and your life in general.

    Diana Yampolsky is the Master Vocal Coach, Studio Vocal Producerand Non-Surgical Voice Repair Specialist at The Royans Professional Vocal School  and The Royans Institute for Non-Surgical Voice Repair, in Toronto, Canada and worldwide. She is the sole creator of the Vocal Science (TM) method - Trademarked with the Government of Canada.

    If you would like to stay up to date with Vocal Science news, Subscribe to our Vocal Science Newsletter (Located HERE). You can also follow us on , Facebook,Twitter and LinkedIn.

    If you find yourself struggling with voice/vocal performance or are in need of non-surgical voice repair, you can reach Diana Yampolsky personally via email (info@vocalscience.com) or phone, (416-857-8741)